Answers, no scripts.

Free Shipping on orders over $75 taking 5-8 business days. Discreet packaging — no logos, no green leaves, no “cannabis” on the label. Tracking emails go out the moment it ships.

Plain brown box, generic return label (“SG Distribution Co.”), no markings on the outside. Inside is fully sealed; you could leave it on a porch in a glass building and your nosiest neighbor wouldn’t know.

We ship to 49 states. The states we don’t: Arkansas, Hawaii, Kansas, Idaho etc — we filter your cart automatically based on the shipping ZIP.

Yes, once your order has been shipped, we’ll send you a tracking number via email. You can use this number to track the status of your delivery.

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately, and we’ll do our best to accommodate your request.

We replace it. Full stop. File a claim through your account or email stickygreen@gbimportsusa.com — we ship a replacement same-day and handle the carrier dispute on our side.

24 hours before each ship date. We email you a heads-up the day before so nothing is a surprise — you have a full day to skip, swap, or pause.

Sign in, click “Subscriptions,” hit “Skip next.” Two clicks. The next one is auto-rescheduled to its normal cadence after.

Same place — “Subscriptions” in your dashboard, “Cancel.” No phone call, no win-back chat, no “are you sure” loop. You keep your subscriber discount on your last shipped order.

Yes — swap any product, change cadence (30/45/60/90 day), bump quantity up or down, all from the dashboard. Changes apply to the next ship.

20% off every subscription order. Average subscriber saves $94/year vs. one-time.

Our home farm in 40722 Daily Road, Fallbrook, CA 92028 — sungrown, hand-trimmed, cured 21+ days. Some specialty SKUs come from partner farms. The COA always names the source.

Yes, our products are strictly lab-tested to guarantee safety and quality. We partner with certified independent labs to verify that our products meet all industry and regulatory standards.

Sealed in our airtight packaging: flower stays peak for 6 months, edibles 12, drinks 9. After opening, flower is best within 60 days. Date is printed on every package.

Take our 7-question quiz, or start with the Sampler Pack. Most newcomers do well with a hybrid — Blue Dream and Royal Runtz are our most-recommended.

Unopened products: 30 days, full refund, we cover return shipping. Opened products: store credit only, and only for quality issues (we’ll ask for a photo). The 30-day window starts at delivery.

Photo of the damage + your order number to stickygreen@gbimportsusa.com. We refund or replace within 24 hours, your call. You don’t have to ship anything back.

Yes — and we keep it discreet. The original buyer gets the refund (we don’t notify the recipient), unless they specifically request store credit on their own account.

We accept major credit cards, debit cards, and other payment methods specified at checkout. All transactions are processed securely to ensure your personal information is protected.

Most often: address mismatch on AVS, or the card’s issuer flagged the merchant category. Try a different card, or use ACH at checkout — both clear ~98% of the time. Drop us a note if you keep getting blocked.

As “SG DIST CO” with our toll-free number. Nothing identifying it as cannabis.

Yes — based on your shipping ZIP. Calculated at checkout per your state’s rules. Some states also have a cannabis excise tax line item, broken out separately on your receipt.

You don’t need one to order — guest checkout works fine. But an account gets you order history, faster reorders, saved addresses, subscription management, and your loyalty points.

“Sign in” → “Forgot password.” Reset email arrives in under 60 seconds. If it doesn’t, check spam, then ping support — we can manually reset.

Account → Settings → “Delete account.” Permanent — wipes order history, addresses, and any subscription. Refunds and exchanges past the deletion date can’t be processed.

Yes. CCPA + GDPR compliant. Email stickygreen@gbimportsusa.com; we send a JSON export within 30 days (usually 48 hours).