At Sticky Green, we take pride in the quality and craftsmanship of our cannabis products. However, we understand that there may be instances where you are not completely satisfied with your purchase. Please review our refund policy outlined below.

Refund Eligibility

• Products Eligible for Refund: Due to the nature of our products, Sticky Green generally does not offer refunds or exchanges for products once they are purchased, unless the product is defective or damaged upon receipt.
• Condition of Products: To be eligible for a return and refund, your item must be in the same condition that you received it, unopened, and in its original packaging. You must also have the receipt or proof of purchase.

Refund Process

1. Contact Us: To initiate a refund, please contact our customer service team at info@stickygreenflower.com with your order details and reason for the refund request. Our team will review your request and inform you of the approval or rejection of your refund based on our criteria.
2. Inspection: Once your return is received, it will be inspected by our team. We will notify you of the approval or rejection of your refund based on the condition of the returned items.
3. Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, usually within 7-10 business days.

Non-refundable Items

• Final Sale Items: Products marked as final sale are not eligible for a refund.
• Opened Products: Opened or used products are not eligible for returns due to health and safety reasons, except in cases where defects or damages are confirmed by our team.

Exchanges

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for an exchange with a similar product or offer a refund, as per your preference and product availability.

Additional Information

• Shipping Costs for Returns: Shipping costs for returning the item are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Legal Compliance: Customers are advised to ensure that all returns comply with local laws and regulations concerning cannabis products.

Contact Us

If you have any questions regarding this refund policy or if you need assistance with a return, please contact us at info@stickygreenflower.com.

Thank you for choosing Sticky Green. We are committed to ensuring your satisfaction with our products and services.