Refund Policy

Refund & Return Policy

At Sticky Green, customer satisfaction is important to us and we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we are here to help.

Returns & Complaints

Customers may request a return or submit a complaint within 14 days of receiving their order. To be eligible for a return, the item must be unused, unopened, and in its original packaging, and proof of purchase or an order confirmation must be provided. The return request must be submitted within 14 days from the delivery date.

Product Issues

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order so our team can review the issue and provide a resolution. When contacting us, please include your order number along with a brief description of the issue and photos or videos of the product if applicable. This will help us process your request more quickly.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Contact Us

If you have questions about your order or need assistance with a return, please contact our team.